Returns & Exchanges
At Zigzag, we want you to love every piece you wear, which is why we offer a hassle-free 30-day return policy for all unworn garments with original tags attached. If your fit isn't perfect, our streamlined process ensures a quick exchange or a full refund to your original payment method.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Package Your Items
Place the unworn items in their original packaging and secure the pre-paid shipping label provided via email to the outside of the box.
Drop Off the Shipment
Hand your package to any authorized carrier location or schedule a home pickup through our logistics partner's website.
Receive Your Refund
Once our warehouse team inspects the returned items, your refund or exchange will be processed within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing